Introduction

These Terms govern your use of the ORTO platform, ordering systems, and related services offered by the brand.

About ORTO

ORTO is a delivery-first food brand operated by ORTO Hospitality & Beverages Private Limited.

Eligibility

Users must be at least 18 years old or use the platform under the supervision of a legal guardian.

Orders & Acceptance

• Orders are subject to availability.
• ORTO may refuse or cancel orders.
• Confirmed only after successful processing.

Pricing & Payments

• Prices include applicable taxes unless stated.
• Menu items may change without notice.
• Payments are processed securely via third-party gateways.

Delivery

• Delivery timelines are indicative only.
• Orders may be fulfilled through delivery partners.
• Incorrect addresses may result in failed delivery.

Cancellation & Refunds

• Cancellation allowed before preparation starts.
• Refunds are subject to approval.
• External delays may not qualify for refunds.

Product Representation

Product images and descriptions are indicative. Actual presentation, packaging, and portioning may vary.

Food Safety & Allergens

Food is prepared in kitchens handling dairy, nuts, gluten, and spices. Customers with allergies should exercise discretion.

Acceptable Use

• No fraudulent or abusive activity.
• No unauthorized access attempts.
• No misleading information.

Intellectual Property

All branding, content, logos, and materials are protected under intellectual property laws.

Third-Party Platforms

Orders placed through platforms like Swiggy and Zomato are also governed by their respective policies and terms.

Limitation of Liability

ORTO shall not be liable for indirect damages, delays, or disruptions caused by external factors.

Indemnity

Users agree to indemnify and hold harmless ZORVYX from claims arising from misuse or violation of these Terms.

Force Majeure

ORTO shall not be responsible for delays or failures caused by events beyond reasonable control.

Commercial Use

Services are intended solely for personal and non-commercial use.

Communication

By using the platform, users consent to receive transactional communications related to orders and services.

Termination

ORTO reserves the right to suspend or terminate access in case of misuse or breach of these Terms.

Governing Law

These Terms are governed by the laws of India and subject to the jurisdiction of Noida / Gautam Buddha Nagar courts.

Amendments

ORTO may modify or update these Terms at any time without prior notice.